NC-Equipo 96

ConversaAI processes over 2 million messages per month. Currently, resolution rates are measured, but emotional tone and whether user intent is being accurately captured are not understood. This makes it difficult to improve workflows because there is no clear data on where they are failing.

Expectations Text processing pipeline for conversations in Spanish and Portuguese. Sentiment classification model with evaluation metrics. Intent detection model. Insights dashboard with top unresolved intentions and moments of greatest frustration. Report with actionable recommendations for conversational workflows.